FAQ

Snami Travel is a Greece-based travel design company specializing in bespoke journeys, luxury hotels and villas, private tours and experiences, transfers with private drivers, and full travel concierge and lifestyle services. We design tailor-made travel experiences across Greece, with a strong focus on Crete — including Chania, Rethymno, Heraklion, and Lasithi — for travelers seeking depth, ease, and thoughtful execution.

Yes. Custom multi-day itinerary design is at the core of what we do. Every journey is designed from scratch, based on your interests, travel pace, and preferred experiences. We do not work with pre-set packages. This applies across Greece and especially in Crete, where we design itineraries across Chania, Rethymno, Heraklion, and Lasithi, combining iconic highlights with lesser-known regions.

We design journeys across mainland Greece and the Greek islands, including Crete, Santorini, Mykonos, Athens, the Cyclades, and the Ionian islands. In Crete, our expertise spans the entire island — from Chania and Rethymno to Heraklion and Lasithi — allowing us to match the right region to the right traveler rather than following trends.

Absolutely. We curate and book a wide range of luxury hotels, boutique properties, and private villas across Greece, with deep local expertise in Crete. Our recommendations in Chania, Rethymno, Heraklion, and Lasithi are based on location, service quality, privacy, and how each stay fits into the overall journey — not on volume or generic ratings.

Yes. We offer private day tours and curated experiences across Greece and throughout Crete, including cultural visits, food and wine experiences, nature-led explorations, sailing, and access-led activities. All experiences are private, flexible, and led by trusted local experts in regions such as Chania, Rethymno, Heraklion, and Lasithi.

We provide private transfers and chauffeur-driven services across Greece and throughout Crete, including airport transfers, intercity routes, and full-day or multi-day private driver arrangements. Our services cover all major areas of Crete, including Chania, Rethymno, Heraklion, and Lasithi, with a focus on comfort, discretion, and reliability.

Our travel concierge and lifestyle services provide on-the-ground support before and during your journey. This may include reservations, schedule coordination, last-minute adjustments, local assistance, and access to experiences that require careful planning. Concierge support is available across Greece and extensively in Crete, including Chania, Rethymno, Heraklion, and Lasithi.

Every journey begins with a personal consultation. Once we understand your travel goals, a dedicated Travel Designer or Operations Manager oversees the booking process end to end — from itinerary creation and hotel or villa bookings to confirmations, payments, and on-the-ground coordination in Greece or Crete.

Yes. Every booking is assigned a dedicated Travel Designer, Operations Manager, or Concierge Manager. This ensures continuity, accountability, and hands-on support throughout the planning process and during travel, whether you are exploring Crete, mainland Greece, or multiple destinations.

We offer flexible payment options for international travelers. Payments can be made via secure bank transfers or online payment links that accept all major credit and debit cards. Payment methods are clearly explained during the booking process for full transparency.

Yes. Bank transfers are fully supported and commonly used for bookings with Snami Travel. Our team provides all necessary details and assistance, including for international transfers related to travel services in Greece and Crete.

Yes. We provide secure online payment links that accept all major cards, allowing for convenient and reliable payments from anywhere in the world.

Most bookings require a deposit to secure services such as hotels, villas, private tours, and transfers. Deposit amounts and payment schedules depend on the services involved and are communicated clearly before confirmation.

Yes. Flexibility is a core part of our service. While certain bookings are subject to supplier policies, we remain available to adjust itineraries whenever possible, ensuring the journey continues to reflect your needs across Greece or Crete.

Yes. Our Operations Team and Travel Concierge remain available throughout the journey to manage last-minute adjustments, schedule changes, or unexpected needs. Local presence in destinations such as Crete allows us to respond quickly and effectively.

Absolutely. We frequently work with first-time visitors, designing journeys that balance iconic highlights with authentic, well-paced experiences. In Crete, we guide first-time travelers through regions such as Chania, Rethymno, Heraklion, and Lasithi with clarity and confidence.

Yes. Many of our clients return to Greece and Crete regularly. For repeat travelers, we focus on new regions, deeper cultural access, and refined experiences beyond the familiar, particularly in less-explored areas of Chania, Rethymno, Heraklion, and Lasithi.

Yes. We design journeys and experiences for honeymoons, anniversaries, milestone celebrations, and private events across Greece and Crete. Each occasion is approached with discretion, creativity, and personal attention.

Yes. We collaborate with luxury travel advisors, tour operators, and agencies worldwide, acting as a trusted local partner in Greece and Crete. Many of our partners are affiliated with Virtuoso, Serandipians, Signature Travel Network, Fora, Ensemble and Internova.

Snami Travel operates as a travel design company with strong destination management capabilities in Greece and Crete. While we manage logistics and on-the-ground operations, our focus remains on bespoke travel design rather than standard DMC packages.

Unlike online platforms, we offer personalized travel planning, human expertise, and end-to-end management. Every journey is designed and overseen by experienced professionals, ensuring flexibility, depth, and accountability throughout Greece and Crete.

You can begin by contacting us through our website. Share a few details about your travel plans, and a dedicated member of our team will follow up personally to explore how we can design your journey in Greece or Crete.