Privacy Policy

This Privacy Policy explains how Snami Travel (“we”, “us”, “our”) collects, uses, and protects personal data when you visit or interact with www.snamitravel.com (the “Website”) or engage our travel services.

We are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including, but not limited to:

Identification and contact details (such as name, email address, phone number, country of residence)
Travel-related information required to design or manage a journey (such as travel dates, preferences, special requests)
Booking and administrative information necessary to provide our services
Communication data shared with us via forms, email, or other channels
Technical and usage data collected through cookies and similar technologies

We only collect personal data that is relevant and necessary for the purposes described in this Policy.

2. How We Use Personal Data

We process personal data for the following purposes:

Travel design and bookings: to design, manage, and administer travel services and reservations
Client communication: to respond to enquiries, provide updates, and manage ongoing collaboration
Service improvement: to analyse website usage and improve our digital services
Marketing communications: where permitted by law and based on your preferences
Operational and legal purposes: including accounting, compliance, fraud prevention, and dispute resolution

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Performance of a contract: where processing is necessary to deliver agreed travel services
Legitimate interests: to operate, improve, and secure our business and services
Legal obligations: where processing is required to comply with applicable laws
Consent: where required by law, particularly for marketing communications

You may withdraw consent at any time where consent is the applicable legal basis.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of the Website, analyse performance, and improve user experience.

For detailed information on how we use cookies and how you can manage your preferences, please refer to our Cookies Policy.

5. Sharing of Personal Data

We may share personal data with:

Trusted service providers acting on our behalf (such as booking platforms, payment processors, analytics providers), under strict confidentiality obligations
Public authorities where disclosure is required by law or necessary for legal compliance

We do not sell or rent personal data to third parties.

6. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, including contractual protections, to maintain a level of data protection consistent with European standards.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Data transmitted via our Website is protected using secure encryption protocols where applicable.

While we take data protection seriously, no system can guarantee absolute security.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. Retention periods vary depending on the nature of the data and applicable legal requirements.

9. Your Rights

Under applicable data protection laws, you may have the right to:

Access personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure or restriction of processing, where legally permitted
Object to certain types of processing
Request data portability
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

10. Third-Party Websites

Our Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: [email protected]